Health care coverage

What can we help you with?

Question about my case

Get help with questions about your existing health care case if you’ve already applied for, or are already enrolled in, Medical Assistance or MinnesotaCare.

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Application help

Get help with questions about completing your application for Medical Assistance or MinnesotaCare.

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Help with my DHS health care account

Get help to assign a navigator to your account, file an online appeal, view notices, or receive an error message.

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Common account issues and error messages

Get help resolving common issues and error messages received while applying online or navigating your DHS health care account.

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Question about my case

  • If you have already applied, have Medical Assistance, or your household has both Medical Assistance and MinnesotaCare, contact your county or Tribal office.
  • If you have MinnesotaCare and no one in your household has Medical Assistance, contact Health Care Consumer Support.
Find your local county or Tribal agency Contact Health Care Consumer Support

Application help

Note: If anyone in your household already has Medical Assistance (MA) or MinnesotaCare, do not submit a new application. Instead, use the contacts listed in the “question about my case” section of this page. If you need assistance with how to answer the questions on the online application, free help is available.

Navigators

Certified navigators are trained experts who provide free help with health insurance applications and enrollment through local and trusted community organizations for Medical Assistance and MinnesotaCare programs.

Navigators can help you:

  • Fill out your application
  • Enroll in health insurance
  • Renew your health insurance
  • Report life changes like a job change or new baby
  • Keep your account up to date
  • Explain program rules and proofs needed
Find a navigator

Help with my DHS health care account

If you receive an error while using your DHS health care (Medical Assistance & MinnesotaCare) online account, follow these steps:

  1. First, review the common online application error messages and clearing browser cache and cookies sections to see if that can help you resolve your issue. 
  2. If that doesn’t fix the problem, or you’re having trouble with navigating your online account, contact the DHS Contact Center at 651-478-3848 or 833-880-1001 (toll-free).

Common account issues and error messages

Before you call, check these common application error messages to see if that fixes your problem.

403 – “Forbidden” error

What does this mean: Access to the page is restricted, often due to permission or a browser issue.

How to fix:

  • Clear your browser cache and cookies.
  • Try a different browser.
How to clear your cache and cookies

400 – Unhandled service exception error

What does this mean: Something in the application didn’t follow the system rules or your session data became corrupted.

How to fix:

  • If you see this on the Application summary screen: Return to Home and start a new application.
  • On any other screen: Clear your browser cache and cookies or try a different browser.
How to clear your cache and cookies

500 – Unhandled service exception error

What does this mean: The server had an unexpected problem, such as high traffic or a system error.

How to fix:

  • Clear your browser cache and cookies.
  • Try again later.
How to clear your cache and cookies

Authorization failed

After attempting to submit online application.

What does this mean: You may already have an active application or open case in our system.

How to fix: Call the number listed on your application confirmation or by calling the DHS Contact Center at: 651-478-8348 or 833-880-1001.

Unhandled user error

What does this mean: The system crashed because the browser’s “Back” button was used instead of the system navigation buttons.

How to fix:

  • Select the Minnesota logo in the upper left to continue.
  • Use the system navigation buttons instead of your browser’s “Back” button.

Clearing browser cache and cookies

What are they?

  • Cookies: Small bits of information a website saves so it can remember you.
  • Cache: Browser’s temporary storage that helps pages load faster.

Desktop computer browsers

Microsoft Edge logoMicrosoft Edge

  1. Open Edge → Click the three dots (…) in the upper right.
  2. Select Settings → Privacy, search and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear now.

Google Chrome logoGoogle Chrome

  1. Open Chrome → click the three dots (⋮) in the upper right.
  2. Select Settings → Privacy and security → Clear browsing data.
  3. Choose All-time as the time range.
  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear data.

Mozilla Firefox logoMozilla Foxfire

  1. Open Firefox → click the three lines (☰) in the upper right.
  2. Select Settings → Privacy and security.
  3. Scroll to Cookies and site data → click Clear data.
  4. Select Cookies and site data and Cached web content.
  5. Click Clear.

Mobile device browsers

Microsoft Edge logoMicrosoft Edge

  1. Open Edge → click the three dots (…) → Settings → Privacy and security → Clear browsing data.
  2. Select Cookies and cached files.
  3. Click Clear now.

Google Chrome logoGoogle Chrome

  1. Open Chrome → click the the three dots (⋮) (Android) or (…) (iPhone).
  2. Click History → Clear browsing data.
  3. Choose All time as the time range.
  4. Select Cookies and cached images.
  5. Click Clear browsing data.

Mozilla Firefox logoMozilla Foxfire

  1. Open Firefox → click the three lines (☰) in the upper right.
  2. Select Settings → Privacy and security.
  3. Scroll to Cookies and site data → click Clear data.
  4. Select Cookies and site data and Cached web content.
  5. Click Clear.