The following is an update to the Early Intensive Developmental and Behavioral Intervention (EIDBI) service authorization timeline message posted on this webpage Aug. 25, 2026. The Minnesota Department of Human Services’ (DHS) medical review agent Acentra Health continues to work through the corrective action plan launched on Aug. 6, 2026, to eliminate past due initial Comprehensive Multidisciplinary Evaluation (CMDE) and Individual Treatment Plan (ITP) service authorization requests.
Acentra Health has resolved all CMDE requests and continues to review treatment plan requests. Acentra Health is now reviewing ITP submissions from the last week of July and first week of August. DHS is closely monitoring progress toward completing the corrective action plan by Oct. 12, 2026, and bringing all EIDBI authorization reviews back within required timelines.
Prioritized requests
To prevent interruptions to medically necessary services, Acentra Health is prioritizing initial CMDEs and ITPs, reauthorizations and progress monitoring updates and any request where a delay could cause an imminent or actual service interruption.
DHS will evaluate if the situation requires additional escalation if a delay is creating an imminent health or safety concern and the person is at risk of hospitalization or emergency care. You can submit escalation requests using the ASD Contact Form. Provide the authorization case number and information about the circumstances creating the urgency.
Provider actions
Providers are encouraged to use the Atrezzo portal to check real time authorization status and ensure submissions are complete. Incomplete requests remain a common cause of delays.
We updated service authorization information in the EIDBI section of the Minnesota Health Care Programs Provider Manual with current guidance, including links to CMDE and ITP submission checklists and other resources to support accurate and complete submissions.
DHS appreciates providers’ continued partnership and patience as we keep working to reduce the backlog and stabilize authorization processing.
Use the ASD Contact Form if you have questions about this message. (pub. 9/24/26)