About us - Quality System Architecture

From 2006 to 2007, the DHS Continuing Care Administration contracted with Advanced Strategies, Inc. to develop a quality system that integrated all home and community-based service (HCBS) quality activities undertaken statewide into a single comprehensive system.

As a part of this process, the initiative looked at both business and quality as-is processes and made recommendation for a to-be business process model that would provide:

• Architecture workable for multiple purchase and delivery models
• Evidence-based results
• Flexibility
• Timely and pertinent information

What are the goals of the architecture?

Desired results of the architecture include:

1. Healthy, safe and independent older Minnesotans and persons with disabilities through:
   • Improved access
   • Increased choice
   • Increased integration/inclusion
   • Increased participation
2. Improved system performance through:
   • Assessment remediation and improvement
   • Effectively connected programs and systems, business processes and performance measures
   • Technology strategy to achieve quality and service system goals
3. Accountable home and community-based programs.

What DHS activities and services are impacted by the architecture?

Many recommendations that came out of this initiative apply beyond home and community-based services. The current initiative has been broadened to include all services provided by DHS Continuing Care Administration.

DHS Continuing Care Administration is currently undertaking multiple initiatives that are designed to implement key aspects of the CCA Quality System Architecture to improve the consistency and effectiveness of the service delivery to populations served by Continuing Care programs.

An important component of the architecture is the CCA Quality System Architecture Value Chain.

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