Helping people keep their health care coverage takes us all working together. Because the process is time-sensitive, we hope these tools will help you get the word out early to make the process smoother.
How to use these tools
This toolkit provides messaging and resources to use with Medical Assistance and MinnesotaCare enrollees to raise awareness about renewals restarting in public health care programs, notify them when to expect their renewal to take place, and to remind them to watch for their renewal packet in the mail and complete it on time when they are up for renewal.
Videos
Available to download and share – a large assortment of videos about the health insurance renewal process. Videos are community-specific, in ASL, English, Hmong, Russian, Somali, Spanish, and Vietnamese, and come in 15- and 30-second lengths.
It might be time for you to renew your Medical Assistance or MinnesotaCare coverage. Be prepared. Find out when your renewal is due at https://mn.gov/dhs/renewmycoverage/
Return your paperwork to renew your health care coverage
It's important to return the required paperwork on time to keep your Medical Assistance or MinnesotaCare health care coverage. Free help is available. For more information, visit https://mn.gov/dhs/renewmycoverage/
Watch for the circle in blue when it’s time to renew
If you have Medical Assistance or MinnesotaCare you will get an envelope with a blue dot, when it's time to renew your health care coverage. The envelope contains important information and paperwork about keeping your coverage. Learn more at https://mn.gov/dhs/renewmycoverage/
Prepárese para la renovación de su cobertura de atención médica
Es posible que haya llegado el momento de renovar su cobertura de Medical Assistance o MinnesotaCare. Prepárese. Podrá saber cuándo debe hacer su renovación visitando el sitio web https://mn.gov/dhs/renewmycoverage-es/
Devuelva su documentación para la renovación de su cobertura de atención médica
Es importante devolver la documentación requerida a tiempo para mantener su cobertura de atención médica de Medical Assistance o MinnesotaCare. Tiene a su disposición ayuda gratuita. Para obtener más información, visite https://mn.gov/dhs/renewmycoverage-es/
Manténgase atento al círculo en azul cuando sea el momento de renovar
Si tiene Medical Assistance o MinnesotaCare, recibirá un sobre con un círculo azul cuando llegue el momento de renovar su cobertura de atención médica. El sobre contiene información y documentación importante sobre cómo mantener su cobertura. Obtenga más información en https://mn.gov/dhs/renewmycoverage-es/
U diyaarsanoow inaad cusbooneysiiso caymiskaaga caafimaadka
Waxa laga yaabaa in la gaadhay waqtigii aad dib u cusbooneysiin lahayd caymiskaaga Medical Assistance ama MinnesotaCare. Diyaar ahoow. Bartan ka ogoow marka la iska rabo dib u cusbooneysiinta https://mn.gov/dhs/renewmycoverage-so/
Xilliga dib u cusbooneysiinta ka fiirso goobada buluugga ah
Waa muhiim in dukumeentiyada la iska rabo lagu soo celiyo waqtigooda si aad u sii haysato caymiskaaga Medical Assistance ama MinnesotaCare. Caawimaad bilaash ah ayaa kuu diyaar ah. Wixii macluumaad dheeraada ah, booqo https://mn.gov/dhs/renewmycoverage-so/
Soo celi dukumeentiyadaada si aad u cusbooneysiiso caymiskaaga caafimaadka
Haddii aad haysato Medical Assistance ama MinnesotaCare waxaad heli doonta baqshad dhibic buluuga leh, marka la gaaro waqtiga dib u cusbooneysiinta caymiskaaga caafimaadka. Baqshadda waxa ku jira macluumaad muhiim ah iyo dukumeentiyo ku saabsan sii haysashada caymiskaaga. Wax badan ka baro barta https://mn.gov/dhs/renewmycoverage-so/
Có lẽ đã đến lúc quý vị phải gia hạn bảo hiểm Medical Assistance hoặc MinnesotaCare. Hãy sẵn sàng cho việc này. Kiểm tra khi nào phải gia hạn xong tại https://mn.gov/dhs/renewmycoverage-vi/
Điều quan trọng là phải gửi lại các tài liệu cần thiết đúng hạn để đảm bảo duy trì bảo hiểm sức khỏe Medical Assistance hoặc MinnesotaCare của quý vị. Luôn có trợ giúp miễn phí dành cho quý vị. Để biết thêm chi tiết, vui lòng truy cập https://mn.gov/dhs/renewmycoverage-vi/
Nếu có Medical Assistance hoặc MinnesotaCare, khi đến lúc gia hạn bảo hiểm sức khỏe, quý vị sẽ nhận được một phong bì có dấu chấm màu xanh lam. Phong bì chứa thông tin và tài liệu quan trọng về việc gia hạn bảo hiểm của quý vị. Tìm hiểu thêm tại https://mn.gov/dhs/renewmycoverage-vi/
Возможно, Вам пора продлить страховое покрытие по программе Medical Assistance или MinnesotaCare. Подготовьтесь к этому. Узнайте о сроках продления на сайте: https://mn.gov/dhs/renewmycoverage-ru/
Проверьте почту на наличие синего кружка, когда придет время продлевать страховку
Если Вы являетесь участником программы Medical Assistance или MinnesotaCare, Вы получите конверт с синей точкой, когда придет время продлевать медицинское страхование. В конверте содержится важная информация и документы для продления страховки. Подробности на сайте: https://mn.gov/dhs/renewmycoverage-ru/
Отправьте документы для продления медицинского страхования
Важно вовремя подать необходимые документы, чтобы сохранить медицинское страхование по программе Medical Assistance или MinnesotaCare. Вы можете получить бесплатную помощь. Для получения дополнительной информации посетите сайт: https://mn.gov/dhs/renewmycoverage-ru/
"Renewal lookup tool” social media post (PDF) (JPG)
Sample copy to post with photo: Know when to watch your mailbox for your Medical Assistance or MinnesotaCare renewal information with the renewal lookup tool. Note: If your case number has fewer than 8 digits, add zeros at the beginning to make it 8 numbers. mn.gov/dhs/renewmycoverage
“Look for the circle in blue when it’s time to renew” social media post (PDF) (JPG)
Sample copy to post with photo: Your health insurance needs to be renewed periodically. When you see the circle in blue, it’s time to renew! mn.gov/dhs/renewmycoverage
"Don’t risk a gap in your health insurance" social media post (PDF) (JPG)
Sample copy to post with photo: Avoid losing your Medical Assistance or MinnesotaCare by being prepared for your renewal. Watch your mailbox for an envelope with a big blue dot that reads “Important Information Enclosed.” mn.gov/dhs/renewmycoverage
Notice that renewals are resuming for enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult. (Pre-renewal notice for METS enrollees.)
Notice that renewals are resuming for enrollees whose eligibility for Medical Assistance is on the basis of being age 65 or older, blind or having a disability. (Pre-renewal notice for MAXIS enrollees.)
For enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult (DHS-8262-ENG, PDF). (View a sample cover letter that goes with this form.)
For enrollees whose eligibility for Medical Assistance is on the basis of being blind, have a disability, or are 65 years old or older; if a person is 21 years old or older, lives with no children under age 19, and has Medicare coverage; MA with a spenddown; or Medicare Savings Programs (DHS-3418-ENG, PDF)
For enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult (View sample)
For enrollees whose eligibility for Medical Assistance is on the basis of being age 65 or older, blind or having a disability. Also for enrollees who have a Medicare Savings Program, with or without Medical Assistance (View sample).
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult.
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being age 65 or older, blind or having a disability, and their coverage was reinstated with managed care.
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being age 65 or older, blind or having a disability, and their coverage was reinstated with fee-for-service (excluded from managed care).
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult and their coverage was reopened and renewed for any gaps months they reapplied for.
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being a parent, child, pregnant person or adult. The example is for enrollees in the October cohort who have not returned their renewal, so their coverage will end Dec. 31, 2023.
Notice for enrollees whose eligibility for Medical Assistance is on the basis of being age 65 or older, blind or having a disability. Also for enrollees who have a Medicare Savings Program, with or without Medical Assistance. The example is for enrollees in the October cohort who have not returned their renewal, so their coverage will end to Dec. 31, 2023.
Communications for sharing exclusively by organizations with enrollee-specific data
Use the following materials when working directly with Medical Assistance and MinnesotaCare members to notify them about when to expect their renewal packet in the mail if your organization has access to this information.
Related Resources
Refer to this reference guide for translated versions of calendar month names.
Enrolled MHCP members, and those assisting them with the renewal process, can use the renewal lookup tool to find out when to watch their mailbox for their renewal packet. They will need to have their member number and case number to learn their renewal month.
We want to make sure that you know you will have to take some steps to avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
You’re going to receive a packet in the mail with information about how to keep your health insurance in [[LOOK UP RENEWAL MONTH AND USE THIS LIST (PDF) TO INFORM ENROLLEE WHEN THEY WILL GET THEIR PRE-RENEWAL NOTICE AND RENEWAL PACKET IN THE MAIL]] <list month enrollee will receive pre-renewal notice and renewal packet>.
If renewal month within two months
It’s important to return the packet by the deadline to avoid delays in accessing health care.
Please let us know if your address changes before then.
Can I verify we have your correct address on file to ensure you get your packet in the mail? <Read address>
[[ IF INCORRECT ADDRESS: Processing entities should update address information. Health plans should gather the updated information and complete the MCO Change in Member Address form once available. Other partners and stakeholders should help enrollees identify whom to call to update their information:
If they have Medical Assistance, they need to contact their county to update their information or their tribe if they belong to Red Lake Nation or White Earth Nation. Please use the appropriate list to find the correct county or tribal contact information for enrollees to connect with to update their address.
If they have MinnesotaCare, please tell enrollees to call Health Care Consumer Support at 800-657-3672.]]
We want to make sure that you know you will have to take some steps to avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
You’re going to receive a packet in the mail with information about how to keep your health insurance in [[LOOK UP RENEWAL MONTH AND USE THIS LIST (PDF) TO INFORM ENROLLEE WHEN THEY WILL GET THEIR PRE-RENEWAL NOTICE AND RENEWAL PACKET IN THE MAIL]] <list month enrollee will receive renewal form>.
If renewal month within two months
It’s important to return the form by the deadline to avoid delays in health care.
Communications for enrollees at the time of their renewal
Use these materials for just-in-time, targeted communications to enrollees due for their renewal by their monthly cohort after they receive their pre-renewal notice from DHS and after they receive their renewal packet from DHS.
(Timeline coming soon, pending CMS guidance.)
Access this toolkit in a Word document to more easily copy and paste the content for your use.
After DHS sends pre-renewal notice to monthly cohort
Text message
English
Hi, this is <insert plan]. We want you to keep your health insurance. Watch for a packet in the mail soon about how to renew your Medical Assistance or MinnesotaCare. Connect with us for help at <insert calls to action>.No English? 651-431-2000
For organizations that use text-message vendors with a 160-character limit:
From <organization name>: Watch for a packet in the mail soon on how to renew your Medical Assistance. Need help? Call <insert phone number>.
Hmong
Nyob zoo, nov yog < >. Peb xav kom koj ua koj qhov kev tuav pov kev noj qab haus huv. Saib pob ntawv hauv kev xa ntawv sai-sai no txog tias yuav rov ntxiv hnub nyoog dua tshiab koj qhov los yog MinnesotaCare. Sib txuas nrog peb txhawm rau kev pab ntawm < >.
Russian
Здравствуйте, это < >. Мы бы хотели предложить вам продлить вашу медицинскую страховку. В ближайшее время вы получите по почте пакет документов с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Обращайтесь к нам за помощью: < >.
Somali
Salaam, kani/tani waa <>. Waxaan rabnaa inaad sii haysato caymiskaaga caafimaadka. Dhawaan waxaa boostada kugu soo gaari doono baakidh sida macluumaadka sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Nagala soo xiriir si aad u hesho caawimaad barta <>.
Spanish
Hola, soy < >. Queremos que mantenga su seguro médico. Espere pronto un paquete en el correo sobre cómo renovar su Medical Assistance o MinnesotaCare. Póngase en contacto con nosotros para obtener ayuda en < >.
Vietnamese
Xin chào, đây là < >. Chúng tôi muốn quý vị giữ bảo hiểm sức khỏe của quý vị. Hãy để ý nhận một tập hồ sơ gửi qua bưu điện trong đó có thông tin hướng dẫn quý vị cách gia hạn Medical Assistance hoặc MinnesotaCare. Kết nối với chúng tôi để được giúp đỡ tại < >.
Email, web portal message or copy for supplementary mailed letter
English
Subject line: It’s time to renew your health insurance
It’s time to renew your Medical Assistance or MinnesotaCare eligibility. You’ll soon get a packet in the mail from the Minnesota Department of Human Services about how to renew your health insurance. We want to help you avoid losing your health insurance and possible disruptions in seeing your doctor or filling a prescription.
Nws yog lub sij hawm los ntxiv hnub nyoog dua tshiab rau koj qhov kev tuav pov hwm kev noj qab haus huv
Nws yog lub sij hawm los ntxiv hnub nyoog dua tshiab rau koj qhov kev muaj cai tau txais Medical Assistance los yog MinnesotaCare. Tsis ntev los no koj yuav tau txais ib pob ntawv hauv kev xa ntawv los ntawm Minnesota Tuam Tsev Pab Pej Xeem hais txog tias yuav ntxiv hnub nyoog dua tshiab rau koj qhov kev tuav pov hwm kev noj qab haus huv li cas. Peb xav pab koj txog kev zam kev poob koj qhov kev tuav pov hwm kev noj qab haus huv thiab kev tsim uas muaj feem cuam tshuam rau hauv kev mus ntsib koj tus kws kho mob los sis sau daim ntawv yuav tshuaj.
Peb tuaj yeem pab tau koj:
Hloov kho koj qhov chaw nyob kom paub tseeb tias koj tau txais koj pob ntawv
Tau txais ib pob ntawv tshiab xa tuaj rau koj yog tias koj xav tau
Пришло время продлить ваше участие в программе Medical Assistance или MinnesotaCare. Скоро вы получите по почте пакет документов от Департамента социального обеспечения штата Миннесота с информацией о том, как продлить вашу медицинскую страховку. Мы хотим помочь вам избежать потери медицинской страховки и возможных проблем с посещением врача или получением рецептов.
Мы можем помочь вам:
обновить свой адрес, чтобы гарантированно получить пакет документов;
при необходимости получить по почте новый пакет документов;
ответить на вопросы по вашей страховке.
Для получения дополнительных сведений свяжитесь с нами: < > или зайдите на сайт mn.gov/dhs/renewmycoverage.
Waa markii aad cusboonaysiin lahayd u-qalmitaankaaga Medical Assistance ama MinnesotaCare. Dhawaan waxay Waaxda Adeegyada Dadweynaha ee Minnesota kuugu soo diri doontaa boostada baakidh sida macluumaad ku saabsan sida loo cusboonaysiiyo caymiskaaga. Waxaan rabnaa inaan kaa caawinno inaad iska ilaaliso inaad lumiso caymiskaaga caafimaadka iyo abuurista carqalado suurtagal ah ee inaad la kulanto dhakhtarkaaga ama qaadashada dawooyinka dhakhtar kuu qoro.
Waxaan kaa caawin karnaa:
Inaad cusbooneysiiso cinwaankaaga si aad u hubiso inaad hesho baakaddaada
Inaad hesho baakidh cusub oo boosta laguugu soo diro haddii aad mid u baahan tahay
In lagaaga jawaabo su'aalaha ku saabsan caymiskaaga
Nagala soo xiriir barta < > ama booqo mn.gov/dhs/renewmycoverage si aad wax badan u ogaato.
Spanish
Es el momento de renovar su seguro medico
Es hora de renovar su elegibilidad para Medical Assistance o MinnesotaCare. Pronto recibirá por correo un paquete del Departamento de Servicios Humanos de Minnesota sobre cómo renovar su seguro médico. Queremos ayudarle a evitar que pierda su seguro médico y a posibles interrupciones para ver a su médico o para obtener una receta.
Podemos ayudarle a:
Actualizar su dirección para asegurarse de que recibe su paquete
Obtener un nuevo paquete por correo si lo necesita
Responder preguntas sobre su seguro
Póngase en contacto con nosotros en < > o visite mn.gov/dhs/renewmycoverage para obtener más información.
Vietnamese
Đã đến lúc quý vị gia hạn bảo hiểm sức khỏe
Đã đến lúc quý vị gia hạn Medical Assistance hoặc MinnesotaCare. Quý vị sắp sửa nhận được một tập hồ sơ qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota chỉ dẫn quý vị cách gia hạn bảo hiểm y tế. Chúng tôi muốn giúp quý vị tránh bị mất bảo hiểm y tế của quý vị và có thể bị gián đoạn việc gặp bác sĩ hoặc mua thuốc theo toa.
Chúng tôi có thể giúp quý vị:
Cập nhật địa chỉ của quý vị để đảm bảo quý vị nhận được tập hồ sơ
Nhận tập hồ sơ mới gửi qua bưu điện nếu quý vị cần
Trả lời các thắc mắc về bảo hiểm của quý vị
Kết nối với chúng tôi tại <> hoặc vào trang mạng mn.gov/dhs/renewmycoverage để tìm hiểu thêm.
Automated call/robo call/voicemail message script
Hello, this is < insert health plan> calling with an important message. We want to let you know that you will soon receive a renewal packet from the Minnesota Department of Human Services about how to renew your health insurance. You’ll need to complete the packet to avoid losing your Medical Assistance* and creating possible disruptions in seeing your doctor or filling a prescription.
It is important to make sure we have the correct address so you get your renewal packet in the mail. If you need help updating your contact information or have questions about the renewal packet, you can call us at <insert phone number>. Learn more about renewing your health insurance at mn.gov/dhs/renewmycoverage.
Thank you for being a part of < insert health plan>.
* For January 2024 cohort, add “or MinnesotaCare”
Proactive phone script
Hi, this is <insert health plan>. We’re calling to let you know that you will soon receive a packet in the mail from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
Can I verify we have your correct address on file to ensure you get your packet in the mail? <Read address>.
[[ IF INCORRECT ADDRESS: Gather the updated information and complete the MCO Change in Member Address form once available. In the meantime, help enrollees identify whom to call to update their information:
If they have Medical Assistance, they need to contact their county to update their information or their tribe if they belong to Red Lake Nation or White Earth Nation. Please use the appropriate list to find the correct county or tribal contact information for enrollees to connect with to update their address.
If they have MinnesotaCare, please tell enrollees to call Health Care Consumer Support at 800-657-3672.]]
[IF CORRECT ADDRESS]]
I can help you:
Prepare so you’re ready when you receive your packet
Answer questions about your insurance.
There are several documents that will help to get ready now to prepare for your renewal packet:
You’ll need to show proof of income for you and your family members to send in with your completed renewal form.
If you filed a federal tax return in the last three years, you can send in your most recently filed federal tax return including all forms and schedules. Cross out any income on the tax form that you do not expect to have next year.
If you expect income that is not listed on your return or you did not file taxes in the last three years, send your most recent proof of expected income. Examples include:
Current pay stubs or earnings statements
Statement from your employer
Business financial records
Pension statement from a government or private source
Proof of certain business expenses for reservists, performing artists and fee-based government officials.
If you’re 65 or older, blind or get your coverage through a disability status and don’t have children, you’ll also need to provide account statements from your banks or other financial institutions and award letters for Supplemental Security Income or Retirement Survivors Disability Insurance.
If your immigration status has changed since you applied for your insurance or last renewed it, you’ll also need to provide a copy of documentation showing your immigration status change.
After DHS mails renewal packets
Text
English
Keep your health insurance. You should have received a packet in the mail recently about how to renew your Medical Assistance or MinnesotaCare. Connect with us for help at <insert calls to action>. No English? 651-431-2000
For organizations that use text-message vendors with a 160-character limit:
From <organization name>: You should've received a packet in the mail recently about how to renew your Medical Assistance. Need help? Call <insert phone number>.
Hmong
Khaws koj li kev tuav pov hwm kev noj qab haus huv cia. Koj yuav tsum tau txais pob ntawv hauv kev xa ntawv tsis ntev los no txog tias yuav rov ntxiv hnub nyoog dua tshiab koj qhov Medical Assistance los yog MinnesotaCare. Sib txuas nrog peb txhawm rau kev pab ntawm < >.
Russian
Позаботьтесь о своей медицинской страховке. Недавно вы должны были получить по почте пакет документов с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Обращайтесь к нам за помощью: < >.
Somali
Ilaalso caymiskaaga caafimaadka. Waxaa dhawaan boostada kugu soo gaaray baakidh sida macluumaadka sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Nagala soo xiriir si aad u hesho caawimaad barta < >.
Spanish
Mantenga su seguro medico. Debería haber recibido un paquete en el correo recientemente sobre cómo renovar su Medical Assistance o MinnesotaCare. Póngase en contacto con nosotros para obtener ayuda en < >.
Vietnamese
Giữ bảo hiểm sức khỏe của quý vị. Chắc là quý vị đã nhận được tập hồ sơ gửi qua bưu điện trong đó có thông tin hướng dẫn quý vị cách gia hạn Medical Assistance hoặc MinnesotaCare. Kết nối với chúng tôi để được giúp đỡ tại < >.
Email, web portal message or copy for supplementary mailed letter
English
Subject line: Avoid gaps in your health insurance
We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription. You should have received a packet in the mail recently from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. Return the requested materials by the deadline to prevent losing your health care with us.
We’re here to help. If you didn’t receive your packet in the mail from the Minnesota Department of Human Services, contact us to:
Help you update your address
Help you get mailed a new packet
Answer questions about your coverage
Need help completing the paperwork? <insert calls to action/MNSure Navigators>
Мы хотим помочь вам избежать потери медицинской страховки и возможных проблем с посещением врача или получением рецептов. Недавно вы должны были получить по почте пакет документов от Департамента социального обеспечения штата Миннесота с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Предоставьте запрошенные материалы в установленный срок, чтобы не потерять возможность получать у нас медицинскую помощь.
Мы всегда готовы помочь. Если вы не получили по почте пакет документов от Департамента социального обеспечения штата Миннесота, свяжитесь с нами, чтобы мы могли:
помочь вам обновить свой адрес;
помочь вам получить по почте новый пакет документов;
ответить на вопросы по вашей страховке.
Нужна помощь в заполнении документов? <insert calls to action/MNSure Navigators>
Для получения дополнительных сведений свяжитесь с нами: < > или зайдите на сайт mn.gov/dhs/renewmycoverage.
Somali
Ka fogow daldaloolada caymiskaaga caafimaadka
Waxaan rabnaa inaan kaa caawinno inaad iska ilaaliso inaad lumiso caymiskaaga caafimaadka iyo abuurista carqalado suurtagal ah ee inaad la kulanto dhakhtarkaaga ama qaadashada dawooyinka dhakhtar kuu qoro. Waxaa dhawaan boostada kugu soo gaaray baakidh ka socdo Waaxda Adeegyada Dadweynaha ee Minnesota oo sida macluumaad ku saabsan sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Soo celi agabka la codsaday ugu dambayn taariikhda kama dambaysta si looga hortago luminta daryeelkaaga caafimaad ee aad nala leedahay.
Waxaan halkan u joognaa inaan ku caawinno. Haddii Waaxda Adeegyada Dadweynaha ee Minnesota aadan boostada kaga helin baakaddaada, nala soo xidhiidh si:
Aan kaaga caawinno inaad cusboonaysiiso ciwaankaga
Aan kaaga caawinno in laguu soo diro baakidh cusub
Lagaaga jawaabo su'aalaha ku saabsan caymiskaaga.
Ma u baahan tahay in lagaa caawiyo buuxinta waraaqaha? <insert calls to action/MNSure Navigators>
Nagala soo xiriir barta < > ama booqo mn.gov/dhs/renewmycoverage si aad wax badan u ogaato.
Spanish
Evite interrupciones en su seguro medico
Queremos ayudarle a evitar que pierda su seguro médico y a posibles interrupciones para ver a su médico o para obtener una receta. Debería haber recibido recientemente por correo un paquete del Departamento de Servicios Humanos de Minnesota sobre cómo renovar su Medical Assistance o MinnesotaCare. Devuelva los materiales solicitados antes de la fecha límite para evitar perder su seguro médico con nosotros.
Estamos aquí para ayudar. Si no ha recibido su paquete por correo del Departamento de Servicios Humanos de Minnesota, póngase en contacto con nosotros para:
Ayudarle a actualizar su dirección
Ayudarle a que le envíen un nuevo paquete por correo
Responder preguntas sobre su cobertura.
¿Necesita ayuda para completar los documentos? <insert calls to action/MNSure Navigators>
Póngase en contacto con nosotros en < > o visite mn.gov/dhs/renewmycoverage para obtener más información.
Vietnamese
Tránh bị gián đoạn bảo hiểm sức khỏe của quý vị
Chúng tôi muốn giúp quý vị tránh bị mất bảo hiểm y tế của quý vị và có thể bị gián đoạn việc gặp bác sĩ hoặc mua thuốc theo toa. Chắc là quý vị đã nhận được một tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota chỉ dẫn quý vị cách gia hạn Medical Assistance hoặc MinnesotaCare. Gửi trở lại các tài liệu được yêu cầu trước thời hạn để tránh bị mất dịch vụ chăm sóc sức khỏe với chúng tôi.
Chúng tôi luôn sẵn sàng giúp đỡ quý vị. Nếu quý vị không nhận được tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota, vui lòng liên lạc với chúng tôi để:
Giúp quý vị cập nhật địa chỉ của quý vị
Giúp quý vị nhận được tập hồ sơ mới qua bưu điện
Trả lời các thắc mắc về bảo hiểm của quý vị.
Quý vị cần giúp điền giấy tờ? <insert calls to action/MNSure Navigators>
Kết nối với chúng tôi tại <> hoặc vào trang mạng mn.gov/dhs/renewmycoverage để tìm hiểu thêm.
Automated call/robo call/voicemail message script
Hello, this is < insert health plan> calling with an important message. We’re calling to let you know that you should have received a packet in the mail recently from the Minnesota Department of Human Services about how to renew your health insurance. You’ll need to complete the packet to avoid losing your Medical Assistance or MinnesotaCare and creating possible disruptions in seeing your doctor or filling a prescription.
It’s important to return the packet by the deadline to avoid delays in accessing health care. We’re here to help. If you didn’t receive your packet in the mail or have questions about the packet, you can call us at < insert phone number>.
Thank you for being a part of < insert health plan>.
* For January 2024 cohort, add “or MinnesotaCare”
Proactive phone script
Hi, this is <insert health plan>. We’re calling to let you know that you should have received a packet in the mail recently from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
* For January 2024 cohort, add “or MinnesotaCare”
Did you receive your packet?
[[If NO:]]
Can I verify we have your correct address on file? <Read address.>
[[[ IF INCORRECT ADDRESS: Gather the updated information and complete the MCO Change in Member Address form once available. Connect enrollees with the appropriate processing entity to request a new renewal packet:
If they have Medical Assistance, they need to contact their county to update their information or their tribe if they belong to Red Lake Nation or White Earth Nation. Please use the appropriate list to find the correct county or tribal contact information for enrollees to connect with to update their address.
If they have MinnesotaCare, please tell enrollees to call Health Care Consumer Support at 800-657-3672.]]
Direct the enrollee in the meantime to mn.gov/dhs/renewmycoverage to find a blank renewal form and more information on completing their renewal.
[[If YES:]]
It’s important to return the packet by the deadline to avoid delays in accessing health care.
Do you have questions about the packet?
There are several documents you’ll need to submit with your packet:
You’ll need to show proof of income for you and your family members to send in with your completed renewal form.
If you filed a federal tax return in the last three years, you can send in your most recently filed federal tax return including all forms and schedules. Cross out any income on the tax form that you do not expect to have next year.
If you expect income that is not listed on your return or you did not file taxes in the last three years, send your most recent proof of expected income. Examples include:
Current pay stubs or earnings statements
Statement from your employer
Business financial records
Pension statement from a government or private source
Proof of certain business expenses for reservists, performing artists and fee-based government officials.
If you’re 65 or older, blind or get your coverage through a disability status and don’t have children, you’ll also need to provide account statements from your banks or other financial institutions and award letters for Supplemental Security Income or Retirement Survivors Disability Insurance.
If your immigration status has changed since you applied for your insurance or last renewed it, you’ll also need to provide a copy of documentation showing your immigration status change.
Access this toolkit in a Word document to more easily copy and paste the content for your use.
After DHS sends pre-renewal notice to monthly cohort
Email or copy for supplementary mailed letter
English
Subject line: It’s time to renew your health insurance
It’s time to renew your Medical Assistance or MinnesotaCare eligibility. You’ll soon get a packet in the mail from the Minnesota Department of Human Services about how to renew your health insurance. We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
Nws yog lub sij hawm los ntxiv hnub nyoog dua tshiab rau koj qhov kev tuav pov hwm kev noj qab haus huv
Nws yog lub sij hawm los ntxiv hnub nyoog dua tshiab rau koj qhov kev muaj cai tau txais Medical Assistance los yog MinnesotaCare. Tsis ntev los no koj yuav tau txais ib pob ntawv hauv kev xa ntawv los ntawm Minnesota Tuam Tsev Pab Pej Xeem hais txog tias yuav ntxiv hnub nyoog dua tshiab rau koj qhov kev tuav pov hwm kev noj qab haus huv li cas. Peb xav pab koj txog kev zam kev poob koj qhov kev tuav pov hwm kev noj qab haus huv thiab kev tsim uas muaj feem cuam tshuam rau hauv kev mus ntsib koj tus kws kho mob los sis sau daim ntawv yuav tshuaj.
Peb tuaj yeem pab tau koj:
Hloov kho koj qhov chaw nyob kom paub tseeb tias koj tau txais koj pob ntawv
Tau txais ib pob ntawv tshiab xa tuaj rau koj yog tias koj xav tau
Пришло время продлить ваше участие в программе Medical Assistance или MinnesotaCare. Скоро вы получите по почте пакет документов от Департамента социального обеспечения штата Миннесота с информацией о том, как продлить вашу медицинскую страховку. Мы хотим помочь вам избежать потери медицинской страховки и возможных проблем с посещением врача или получением рецептов.
Мы можем помочь вам:
обновить свой адрес, чтобы гарантированно получить пакет документов;
при необходимости получить по почте новый пакет документов;
ответить на вопросы по вашей страховке.
Для получения дополнительных сведений свяжитесь с нами: < > или зайдите на сайт mn.gov/dhs/renewmycoverage.
Waa markii aad cusboonaysiin lahayd u-qalmitaankaaga Medical Assistance ama MinnesotaCare. Dhawaan waxay Waaxda Adeegyada Dadweynaha ee Minnesota kuugu soo diri doontaa boostada baakidh sida macluumaad ku saabsan sida loo cusboonaysiiyo caymiskaaga. Waxaan rabnaa inaan kaa caawinno inaad iska ilaaliso inaad lumiso caymiskaaga caafimaadka iyo abuurista carqalado suurtagal ah ee inaad la kulanto dhakhtarkaaga ama qaadashada dawooyinka dhakhtar kuu qoro.
Waxaan kaa caawin karnaa:
Inaad cusbooneysiiso cinwaankaaga si aad u hubiso inaad hesho baakaddaada
Inaad hesho baakidh cusub oo boosta laguugu soo diro haddii aad mid u baahan tahay
In lagaaga jawaabo su'aalaha ku saabsan caymiskaaga
Nagala soo xiriir barta < > ama booqo mn.gov/dhs/renewmycoverage si aad wax badan u ogaato.
Spanish
Es el momento de renovar su seguro medico
Es hora de renovar su elegibilidad para Medical Assistance o MinnesotaCare. Pronto recibirá por correo un paquete del Departamento de Servicios Humanos de Minnesota sobre cómo renovar su seguro médico. Queremos ayudarle a evitar que pierda su seguro médico y a posibles interrupciones para ver a su médico o para obtener una receta.
Podemos ayudarle a:
Actualizar su dirección para asegurarse de que recibe su paquete
Obtener un nuevo paquete por correo si lo necesita
Responder preguntas sobre su seguro
Póngase en contacto con nosotros en < > o visite mn.gov/dhs/renewmycoverage para obtener más información.
Vietnamese
Đã đến lúc quý vị gia hạn bảo hiểm sức khỏe
Đã đến lúc quý vị gia hạn Medical Assistance hoặc MinnesotaCare. Quý vị sắp sửa nhận được một tập hồ sơ qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota chỉ dẫn quý vị cách gia hạn bảo hiểm y tế. Chúng tôi muốn giúp quý vị tránh bị mất bảo hiểm y tế của quý vị và có thể bị gián đoạn việc gặp bác sĩ hoặc mua thuốc theo toa.
Chúng tôi có thể giúp quý vị:
Cập nhật địa chỉ của quý vị để đảm bảo quý vị nhận được tập hồ sơ
Nhận tập hồ sơ mới gửi qua bưu điện nếu quý vị cần
Trả lời các thắc mắc về bảo hiểm của quý vị
Kết nối với chúng tôi tại <> hoặc vào trang mạng mn.gov/dhs/renewmycoverage để tìm hiểu thêm.
After DHS mails renewal packets
Email or copy for supplementary mailed letter
English
Subject line: Avoid gaps in your health insurance
We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription. You should be receiving a packet in the mail soon from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. Return the requested materials by the deadline to prevent losing your health care.
We’re here to help. If you didn’t receive your packet in the mail from the Minnesota Department of Human Services, contact us to:
Help you update your address
Help you get mailed a new packet
Answer questions about your coverage
Need help completing the paperwork? <insert calls to action/MNSure Navigators>
Мы хотим помочь вам избежать потери медицинской страховки и возможных проблем с посещением врача или получением рецептов. В ближайшее время вы должны получить по почте пакет документов от Департамента социального обеспечения штата Миннесота с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Предоставьте запрошенные материалы в установленный срок, чтобы не потерять возможность получать у нас медицинскую помощь.
Мы всегда готовы помочь. Если вы не получили по почте пакет документов от Департамента социального обеспечения штата Миннесота, свяжитесь с нами, чтобы мы могли:
помочь вам обновить свой адрес;
помочь вам получить по почте новый пакет документов;
ответить на вопросы по вашей страховке.
Нужна помощь в заполнении документов? <insert calls to action/MNSure Navigators>
Для получения дополнительных сведений свяжитесь с нами: < > или зайдите на сайт mn.gov/dhs/renewmycoverage.
Somali
Ka fogow daldaloolada caymiskaaga caafimaadka
Waxaan rabnaa inaan kaa caawinno inaad iska ilaaliso inaad lumiso caymiskaaga caafimaadka iyo abuurista carqalado suurtagal ah ee inaad la kulanto dhakhtarkaaga ama qaadashada dawooyinka dhakhtar kuu qoro. Waxaa dhawaan boostada kugu soo gaari doono baakidh ka socdo Waaxda Adeegyada Dadweynaha ee Minnesota oo sida macluumaad ku saabsan sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Soo celi agabka la codsaday ugu dambayn taariikhda kama dambaysta si looga hortago luminta daryeelkaaga caafimaad ee aad nala leedahay.
Waxaan halkan u joognaa inaan ku caawinno. Haddii Waaxda Adeegyada Dadweynaha ee Minnesota aadan boostada kaga helin baakaddaada, nala soo xidhiidh si:
Aan kaaga caawinno inaad cusboonaysiiso ciwaankaga
Aan kaaga caawinno in laguu soo diro baakidh cusub
Lagaaga jawaabo su'aalaha ku saabsan caymiskaaga.
Ma u baahan tahay in lagaa caawiyo buuxinta waraaqaha? <insert calls to action/MNSure Navigators>
Nagala soo xiriir barta < > ama booqo mn.gov/dhs/renewmycoverage si aad wax badan u ogaato.
Spanish
Evite interrupciones en su seguro medico
Queremos ayudarle a evitar que pierda su seguro médico y a posibles interrupciones para ver a su médico o para obtener una receta. Pronto recibirá por correo un paquete del Departamento de Servicios Humanos de Minnesota sobre cómo renovar su Medical Assistance o MinnesotaCare. Devuelva los materiales solicitados antes de la fecha límite para evitar perder su seguro médico con nosotros.
Estamos aquí para ayudar. Si no ha recibido su paquete por correo del Departamento de Servicios Humanos de Minnesota, póngase en contacto con nosotros para:
Ayudarle a actualizar su dirección
Ayudarle a que le envíen un nuevo paquete por correo
Responder preguntas sobre su cobertura.
¿Necesita ayuda para completar los documentos? <insert calls to action/MNSure Navigators>
Póngase en contacto con nosotros en < > o visite mn.gov/dhs/renewmycoverage para obtener más información.
Vietnamese
Tránh bị gián đoạn bảo hiểm sức khỏe của quý vị
Chúng tôi muốn giúp quý vị tránh bị mất bảo hiểm y tế của quý vị và có thể bị gián đoạn việc gặp bác sĩ hoặc mua thuốc theo toa. Quý vị sắp sửa nhận được một tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota chỉ dẫn quý vị cách gia hạn bảo hiểm y tế Medical Assistance hoặc MinnesotaCare. Gửi trở lại các tài liệu được yêu cầu trước thời hạn để tránh bị mất dịch vụ chăm sóc sức khỏe với chúng tôi.
Chúng tôi luôn sẵn sàng giúp đỡ quý vị. Nếu quý vị không nhận được tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota, vui lòng liên lạc với chúng tôi để:
Giúp quý vị cập nhật địa chỉ của quý vị
Giúp quý vị nhận được tập hồ sơ mới qua bưu điện
Trả lời các thắc mắc về bảo hiểm của quý vị.
Quý vị cần giúp điền giấy tờ? <insert calls to action/MNSure Navigators>
Kết nối với chúng tôi tại <> hoặc vào trang mạng mn.gov/dhs/renewmycoverage để tìm hiểu thêm.
Access this toolkit in a Word document to more easily copy and paste the content for your use.
Text message
English
Keep your health insurance. Watch for a packet in the mail soon about how to renew your health insurance. Connect with us for help at [insert calls to action]. No English? 651-431-2000
Hmong
Khaws koj li kev tuav pov hwm kev noj qab haus huv cia. Saib pob ntawv hauv kev xa ntawv sai-sai no txog tias yuav rov ntxiv hnub nyoog dua tshiab koj qhov Medical Assistance los yog MinnesotaCare. Sib txuas nrog peb txhawm rau kev pab ntawm < >.
Russian
Позаботьтесь о своей медицинской страховке. В ближайшее время вы получите по почте пакет документов с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Обращайтесь к нам за помощью: < >.
Somali
Ilaalso caymiskaaga caafimaadka. Dhawaan waxaa boostada kugu soo gaari doono baakidh sida macluumaadka sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Nagala soo xiriir si aad u hesho caawimaad barta < >.
Spanish
Mantenga su omple medico. Espere pronto un paquete en el correo sobre cómo renovar su Medical Assistance o MinnesotaCare. Póngase en contacto con nosotros para obtener ayuda en < >.
Vietnamese
Giữ bảo hiểm sức khỏe của quý vị. Hãy để ý nhận một tập hồ sơ gửi qua bưu điện trong đó có thông tin hướng dẫn quý vị cách gia hạn Medical Assistance hoặc MinnesotaCare. Kết nối với chúng tôi để được giúp đỡ tại < >.
Email message or copy for supplementary mailed letter
English
Subject line: Avoid gaps in your health insurance
We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription. You should be receiving a packet in the mail soon from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. Return the requested materials by the deadline to prevent losing your health insurance.
We’re here to help. If you didn’t receive your packet in the mail or want to prepare for getting the packet, contact us to:
Help you update your address
Help you get mailed a new packet
Answer questions about your coverage
We are also available to help you complete the paperwork.
Мы хотим помочь вам избежать потери медицинской страховки и возможных проблем с посещением врача или получением рецептов. В ближайшее время вы должны получить по почте пакет документов от Департамента социального обеспечения штата Миннесота с информацией о том, как продлить ваше участие в программе Medical Assistance или MinnesotaCare. Предоставьте запрошенные материалы в установленный срок, чтобы не потерять возможность получать у нас медицинскую помощь.
Мы всегда готовы помочь. Если вы не получили по почте пакет документов от Департамента социального обеспечения штата Миннесота, свяжитесь с нами, чтобы мы могли:
помочь вам обновить свой адрес;
помочь вам получить по почте новый пакет документов;
ответить на вопросы по вашей страховке.
Мы готовы также помочь вам оформить документы.
Для получения дополнительных сведений свяжитесь с нами: < > или зайдите на сайт mn.gov/dhs/renewmycoverage.
Somali
Ka fogow daldaloolada caymiskaaga caafimaadka
Waxaan rabnaa inaan kaa caawinno inaad iska ilaaliso inaad lumiso caymiskaaga caafimaadka iyo abuurista carqalado suurtagal ah ee inaad la kulanto dhakhtarkaaga ama qaadashada dawooyinka dhakhtar kuu qoro. Waxaa dhawaan boostada kugu soo gaari doono baakidh ka socdo Waaxda Adeegyada Dadweynaha ee Minnesota oo sida macluumaad ku saabsan sida loo cusboonaysiiyo Medical Assistance ama MinnesotaCare. Soo celi agabka la codsaday ugu dambayn taariikhda kama dambaysta si looga hortago luminta daryeelkaaga caafimaad ee aad nala leedahay.
Waxaan halkan u joognaa inaan ku caawinno. Haddii Waaxda Adeegyada Dadweynaha ee Minnesota aadan boostada kaga helin baakaddaada, nala soo xidhiidh si:
Aan kaaga caawinno inaad cusboonaysiiso ciwaankaga
Aan kaaga caawinno in laguu soo diro baakidh cusub
Lagaaga jawaabo su’aalaha ku saabsan caymiskaaga.
Waxaan sidoo kale diyaar u nahay inaan kaa caawinno buuxinta waraaqaha.
Nagala soo xiriir barta < > ama booqo mn.gov/dhs/renewmycoverage si aad wax badan u ogaato.
Spanish
Evite interrupciones en su omple medico
Queremos ayudarle a evitar que pierda su omple omple y a posibles interrupciones para ver a su omple o para obtener una receta. Pronto recibirá por correo un paquete del Departamento de Servicios Humanos de Minnesota sobre cómo renovar su Medical Assistance o MinnesotaCare. Devuelva los materiales solicitados antes de la fecha límite para evitar perder su omple omple con nosotros.
Estamos aquí para ayudar. Si no ha recibido su paquete por correo del Departamento de Servicios Humanos de Minnesota, póngase en contacto con nosotros para:
Ayudarle a ompletersu dirección
Ayudarle a que le envíen un nuevo paquete por correo
Responder preguntas sobre su cobertura.
También estamos disponibles para ayudarle a ompleter los documentos.
Póngase en contacto con nosotros en < > o visite mn.gov/dhs/renewmycoverage para obtener más información.
Vietnamese
Tránh bị gián đoạn bảo hiểm sức khỏe của quý vị
Chúng tôi muốn giúp quý vị tránh bị mất bảo hiểm y tế của quý vị và có thể bị gián đoạn việc gặp bác sĩ hoặc mua thuốc theo toa. Quý vị sắp sửa nhận được một tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota chỉ dẫn quý vị cách gia hạn bảo hiểm y tế Medical Assistance hoặc MinnesotaCare. Gửi trở lại các tài liệu được yêu cầu trước thời hạn để tránh bị mất dịch vụ chăm sóc sức khỏe với chúng tôi.
Chúng tôi luôn sẵn sàng giúp đỡ quý vị. Nếu quý vị không nhận được tập hồ sơ gửi qua bưu điện từ Sở Dịch vụ Nhân sinh Minnesota, vui lòng liên lạc với chúng tôi để:
Giúp quý vị cập nhật địa chỉ của quý vị
Giúp quý vị nhận được tập hồ sơ mới qua bưu điện
Trả lời các thắc mắc về bảo hiểm của quý vị.
Chúng tôi cũng sẵn sàng giúp quý vị điền các giấy tờ.
Kết nối với chúng tôi tại <> hoặc vào trang mạng mn.gov/dhs/renewmycoverage để tìm hiểu thêm.
Proactive phone script
Hi, this is <navigator organization>. We’re calling to let you know that you should have received a packet in the mail recently from the Minnesota Department of Human Services about how to renew your Medical Assistance or MinnesotaCare. We want to help you avoid losing your health insurance and creating possible disruptions in seeing your doctor or filling a prescription.
* For January 2024 cohort, add the “or MinnesotaCare”
Did you receive your packet?
[[If NO: Connect enrollees with the appropriate processing entity to request a new renewal packet:
If they have Medical Assistance, they need to contact their county to update their information or their tribe if they belong to Red Lake Nation or White Earth Nation. Please use the appropriate list to find the correct county or tribal contact information for enrollees to connect with to update their address.
If they have MinnesotaCare, please tell enrollese to call Health Care Consumer Support at 800-657-3672.]]
Direct the enrollee in the meantime to mn.gov/dhs/renewmycoverage to find a blank renewal form and more information on completing their renewal.
[[If YES:]]
It’s important to return the packet by the deadline to avoid delays in accessing health care.
Do you have questions about the packet?
There are several documents that will help to get ready now to prepare for your renewal packet:
You’ll need to show proof of income for you and your family members to send in with your completed renewal form.
If you filed a federal tax return in the last three years, you can send in your most recently filed federal tax return including all forms and schedules. Cross out any income on the tax form that you do not expect to have next year.
If you expect income that is not listed on your return or you did not file taxes in the last three years, send your most recent proof of expected income. Examples include:
Current pay stubs or earnings statements
Statement from your employer
Business financial records
Pension statement from a government or private source
Proof of certain business expenses for reservists, performing artists and fee-based government officials.
If you’re 65 or older, blind or get your coverage through a disability status and don’t have children, you’ll also need to provide account statements from your banks or other financial institutions and award letters for Supplemental Security Income or Retirement Survivors Disability Insurance.
If your immigration status has changed since you applied for your insurance or last renewed it, you’ll also need to provide a copy of documentation showing your immigration status change.
Option 1
Hi, this is [insert provider]. If you have Medical Assistance or MinnesotaCare, learn how to keep your health insurance at mn.gov/dhs/renewmycoverage No English? 651-431-2000
Option 2
Hi, this is [insert provider]. Do you have Medical Assistance or MinnesotaCare? Learn how to keep your health insurance at mn.gov/dhs/renewmycoverage No English? 651-431-2000
Email, web portal message or copy for supplementary mailed letter
Subject line: Keep your health insurance
If you have Medical Assistance or MinnesotaCare health insurance, your eligibility must be renewed. You will receive a renewal packet in the mail from the Minnesota Department of Human Services about 6–8 weeks before the month you originally enrolled. Avoid losing your health insurance and possible disruptions in seeing your doctor or filling a prescription. Visit mn.gov/dhs/renewmycoverage to learn more.
Automated call/robo call/voicemail message script
Hello, this is <insert provider or clinic> calling with an important message. We want to let you know that you’ll receive a packet about renewing your health insurance from the Minnesota Department of Human Services in the mail about 6–8 weeks before the month you originally enrolled. You’ll need to complete the packet to avoid losing your Medical Assistance or MinnesotaCare and creating possible disruptions in seeing your doctor or filling a prescription.
It is important to make sure DHS has your correct address so you get your renewal packet in the mail. Learn more about renewing your health insurance at mn.gov/dhs/renewmycoverage.
Thank you for being a part of < insert provider or clinic>.
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