New Member Information

If you were told you can get MA or MinnesotaCare, but do not yet have your member ID card:

• If you applied online through MNsure, print the screen that shows you are approved. Bring the print out with you to your doctor or pharmacy. If you cannot print the screen from MNsure, bring any other information you have that says you qualify for coverage.
• If you got a notice in the mail that said you were approved, bring it with you to show your doctor or pharmacy.
• If you do not have anything to show you have been approved for coverage, give your Social Security number and birth date to your clinic or pharmacy. They can use that information to check your eligibility.

We told all health care providers that members may not get member ID cards right away. Your doctor or pharmacy can help you get services and verify your eligibility through our automated systems. They can also call the Provider Call Center if they do not see your information in the system.

Call Health Care Consumer Support if you have any questions about your eligibility or coverage. The HCCS will help you work with your provider to get the help you need.

I did not get a member ID card for each member of my family for whom I applied. Does everyone need his or her own card?

Yes. Call Health Care Consumer Support.

I got a member ID card in the mail. What do I need to do with it?

Always carry your member ID card with you. Show your card every time you see a health care provider. If you enroll in a health plan for your MA or MinnesotaCare coverage, you'll also get a card from your health plan that you need to show at each appointment, too.

Also, show the cards for any other health coverage you have, such as Medicare or private insurance.

My doctor cannot find me in the system.

You can get information about your coverage by calling Health Care Consumer Support. The HCCS will help you work with your provider to get the care you need.

I need to see a doctor, but I do not know whether I have coverage.

You can get information about your coverage by calling Health Care Consumer Support. The HCCS will help you work with your provider to get the care you need.

I need to know whether I can still see my current doctor.

You can get information about your coverage by calling Health Care Consumer Support. The HCCS will help you work with your provider to get the care you need.

I applied online and sent in proofs I was asked for, but I have not heard back.

Call Health Care Consumer Support.

My application has a "pending" status.

Call Health Care Consumer Support.

I have not been able to file an application online.

Applying online is usually the best option. People who submit a paper application and are eligible for tax credits or want to buy private insurance will still need to complete the online enrollment process.

Look at Tips for completing the MNsure application. Or call MNsure.

To submit a paper application, click the following link: MNsure Application for Health Coverage and Help Paying Costs DHS-6696 (PDF).

My notice says I am approved for MinnesotaCare. How do I know what is covered?

Look at:

• MinnesotaCare covered services
• MHCP member evidence of coverage (EOC) if you are not enrolled in a health plan

Or call MinnesotaCare.

My notice says I am approved for Medical Assistance (MA). How do I know what is covered?

Look at:

• MHCP member evidence of coverage (EOC) if you are not enrolled in a health plan
• MA covered services

Or call Health Care Consumer Support.

How do I know which program I have?

Check your notice or MNsure account, or contact Health Care Consumer Support.

Why am I the only person listed on the enrollment form? How do I add other family members?

Contact Health Care Consumer Support.

When does my coverage start?

• For Medical Assistance (MA), coverage starts the first day of the month you apply. It may start up to three months before the date you apply if you have medical bills. Call the Health Care Consumer Support if you need more information.
• For MinnesotaCare, coverage starts the month after you are approved or pay your first premium. Call MinnesotaCare if you need more information.

I have a question about my MinnesotaCare premium.

Look at the MinnesotaCare premiums page or call MinnesotaCare for more information about premiums.

How do I report eligibility changes?

• If you are eligible for Medical Assistance (MA) or MinnesotaCare, see our page on Renewing eligibility and reporting changes.
• If you are eligible for a qualified health plan, with or without tax credits, call MNsure.