The Renewal Process Playbook serves as a reference guide for the end-to-end Minnesota Health Care Programs (MHCP) renewal process. It is designed as a reference for DHS staff, eligibility workers, partners, and other stakeholders involved with the State’s renewal process. The playbook presents a process workflow followed by detailed information about each step of the process, including notices, forms, and eligibility criteria for specific populations. The playbook includes links for users to easily navigate to pages in the document and to external information sources.
Please use the following as the basis for any communications with enrollees who have a renewal for Oct., Nov. or Dec. 2023. These talking points can be adapted for use in phone calls, web content, newsletters, emails, text messaging, robo calls, recorded interactive voice response (IVR) scripts, and potentially other situations:
For these cohorts, enrollees will get three additional months to return their renewal form.
The new deadline for submitting renewal paperwork for these specific cohorts is as follows:
October cohort deadline: December 31, 2023
November cohort deadline: January 31, 2024
December cohort deadline: February 29, 2024
If enrollees have not returned their renewal form, they should do so immediately. Coverage may end sooner than the dates listed for enrollees determined to be no longer eligible.
If an enrollee has already sent in the renewal form, no further action is needed unless the county or tribal agency sends a request for more information.
Those who already completed their renewal and were determined ineligible for coverage after an eligibility review will still lose coverage on the date indicated on their closing notice. They may be eligible for another program such as MinnesotaCare or a qualified health plan (QHP) through MNsure.
There will be no retroactive closures.
Enrollees can learn when their renewal paperwork is due, update their contact information, get answers to frequently asked questions and more by visiting mn.gov/dhs/renewmycoverage.
